Shipping/Refund Policy
Frequently Asked Questions can be accessed here: FAQs
How is your clothing made?
The apparel is printed and shipped after you place an order to prevent waste. I partner with Printful to reduce the fashion industry's environmental impact. An overwhelming percentage of textiles (~85%) produced by the industry end up in landfills. By supporting my shop, you are choosing products that are only made after you place an order, which creates significantly less fabric waste than traditional manufacturing.
For more details, you can read on Printful about how each of the products I provide are made, with information on printers, processes, and inks.
How long does it take to be printed?
Items take 2-7 business days for Printful to print apparel products. Most products, on average, are printed in 3 business days.
Printful has a number of facilities strategically located across the globe. Majority of Printful orders are delivered in the same region they’re created, which allows for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.
I placed an order. When will I get my tracking number?
You will receive an email with tracking info once your product is fulfilled and a shipping label is created. Just keep in mind that it can take up to 4 business days for that item to embark on its journey to you and for you to be able to check where it’s located.
Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.
How long does it take to ship?
Here are the average shipping times once you receive a shipping notification to help you gauge when your package will arrive.
US orders: 3-7 business days
International orders: 7-15 business days
Canadian orders: 15-30 business days
Will I be charged customs for my order?
Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy differs, I can’t cover these fees at checkout.
The final fee is usually based on a variety of factors like value, weight, and size. If you live in a country where you normally have to pay a customs fee, be prepared for that extra cost.
Please check with your local customs office to see if they apply duties & taxes to your purchases.
What if I put the wrong address in my order?
Contact me at KissMyMoonArt@gmail.com and I can update the address if your order has NOT been shipped yet.
What if my order was returned to the sender?
This can happen if USPS can’t locate your address or if there are any errors in your address, like a missing apartment number or an incorrect street name.
If you notice it was returned, please contact me at KissMyMoonArt@gmail.com with your order number and verified address.
It’s important to note that if the address that it was sent to was, in fact, correct, we would need to send your package to a new location to prevent your item from being returned again to limit any additional shipping fees or delays.
Do you accept returns/exchanges?
All digital products are final sale.
Due to the physical products being made to order, I do not accept returns or exchanges. Please please PLEASE make sure to read the product descriptions & sizing charts carefully!
If the products arrive damaged or defective, you can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required to approve a refund or replacement.
Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.